Help

Common fixes

Problem	Try this first
Confirmation email missing	Check spam. Opening the link on a computer is fine. The page tells you to finish on your phone.
Kid can't sign in	Check the family code in Family → Sign-in & co-parent access, the username spelling (capitals don't matter), and the 6-digit PIN. You can set a new PIN from the kid's page.
Balance looks wrong	Open the kid's history. Every change is listed with where it came from. Undo anything recorded twice. Balances stop at zero, and the entry shows any Mynts that weren't taken.
A tap in kid mode didn't add Mynts	By default, taps in kid mode wait in Approvals. Switch to parent mode with your PIN and approve them, or change the setting in Family → Kid mode.
Rewards are locked	Family → When kids can spend controls this. The kid's Spend screen shows what's still needed.
No money or Save tab for a kid	Money tracking is turned on separately for each kid, from the kid's page. The Save tab appears once it's on.
A money request says it would be refused	The kid's balance is now lower than the Mynts they asked to turn into money. Approvals shows how many they're short. Choose Not now and let them ask again.
Screen blank or stuck	If Myntley says it can't connect, check your internet and try again. Otherwise pull down to refresh, then check for an app update.
Reward link has the wrong name or picture	Open Edit reward and tap Refresh preview. Some stores block previews. You can change the reward name, replace or remove the picture, remove the link, or keep the link without a preview.
Plus did not unlock after purchase	Stay signed in, reopen the Myntley Plus screen, and tap Restore purchases. Check that your app store account has an active subscription. Don't buy it a second time to force a refresh.
Need to cancel Plus	Open the Myntley Plus screen and choose Manage subscription, or use your app store's subscription settings. Deleting the app or your account does not cancel billing.
No sounds	iPhone: check the ring/silent switch. Android: check media volume. Then check Family → Sounds.
Forgot the parent PIN	On the parent PIN screen, tap Use sign-in password.

Contact us

Email support@myntley.com for help with the app, billing questions, or a privacy request.

Reporting a bug

Report it from inside the app: Family → Send feedback, then choose Bug. The report includes technical details like your platform, OS version, and the last error the app hit, and it comes straight to us. Please don't include personal details about your kids.

What helps most in the description:

• what you tapped, and what happened instead of what you expected;
• whether it was on a parent screen or a kid's screen;
• roughly when it happened, and whether it happens every time.

Your family's data

Parents can delete a kid's account, or their own, from inside the app. That is the fastest and most complete way, and it removes the records rather than hiding them. The privacy policy explains what is stored, for how long, and how to make a request about it.